At Camera in Action (CIA), we ensure prompt and secure delivery of all digital purchases, including stock images and videos. This policy outlines the terms and expectations regarding the delivery of digital content.
1. Delivery Method
All our products are delivered digitally. Once a purchase is confirmed:
• A download link or file will be sent directly to the registered email address provided at the time of checkout.
• No physical shipping is involved.
2. Delivery Timeline
• Digital stock files (images or videos) will be delivered within 48 hours of successful payment confirmation.
• In most cases, you may receive your download link sooner, depending on file availability and verification.
3. Email Confirmation
• Please ensure your email address is accurate and accessible.
• If you do not receive your digital content within 48 hours, check your spam or junk folder first. If still unavailable, contact our support team.
4. Download Access
• The download link will remain valid for a specific period (mentioned in the email). Kindly download and save the file to your device promptly.
• Re-access requests for expired links may require verification of purchase and could take additional time to process.
5. Failed Delivery & Support
In the rare event that you:
• Do not receive your download link,
• Receive an incorrect file, or
• Face technical issues with the download,
please reach out to us at life@camerainaction.com with your order details, and we will resolve the issue at the earliest.
